Privacy policy

Made In Matcha Company

Last updated: November 2025

Made In Matcha Company (“we”, “us”, “our”) operates this online store and provides all related products, features, and services (the “Services”). Our store is powered by Shopify, which helps us deliver a secure and seamless shopping experience.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, interact with us, or make a purchase. By using the Services, you agree to the practices described below.

1. Personal Information We Collect

We collect personal information that can identify you or be reasonably linked to you. This may include:

Contact information

Name
Billing and shipping address
Email address
Phone number

Order + payment information

Items purchased, returns, exchanges
Payment method and transaction details
(Processed securely by Shopify or our payment partners. We do not store full card numbers.)

Account information

Username, password, saved preferences (if you create an account)

Communications

Messages you send to customer support
Enquiries via email or forms

Device + usage data

Automatically collected when using the site:

IP address
Device and browser type
Cookies, analytics, and browsing behaviour
Pages viewed and items added to cart

Hospitality / wholesale information

If you are a venue or trade customer:

Business name
ABN
Business contact details
Purchase volumes and order history

Where the information comes from

We collect information:

Directly from you
Automatically through cookies and analytics
From Shopify and other service providers
From partners (e.g., payment gateways, email platforms)

2. How We Use Your Information

We use personal information to:

Provide and improve our services

Process orders and payments
Deliver products to you
Manage accounts
Handle returns and exchanges
Recommend products
Improve website performance and customer experience

Marketing

If you opt in:

Send updates, offers, product news
Show personalised ads based on your activity

You can unsubscribe anytime.

Security + fraud prevention

We use your information to:

Protect your account
Detect and investigate fraudulent or illegal activity
Keep the Services secure

Customer support

To respond to questions, resolve issues, and maintain our relationship with you.

Legal obligations

To comply with Australian law, respond to lawful requests, and manage legal or regulatory requirements.

3. How We Share Your Information

We may share your personal information with:

Shopify, who hosts and powers our store
Payment processors (Shop Pay, Stripe, PayPal)
Shipping partners (Sendle, Australia Post)
Email and marketing partners (e.g., Shopify Email, Klaviyo)
Trusted vendors who help us operate the business (IT, data storage, fulfilment)
Business partners for advertising (you can opt out of targeted ads)

We may also share information:

With your consent
Within our corporate group
If legally required
In connection with a business transaction (e.g., merger or sale)

4. Relationship with Shopify

Shopify collects and processes personal information to provide the Services. They may combine data from your interactions with our store, other merchants, and Shopify itself.

Shopify is responsible for how they process this information and for responding to certain privacy requests.

Learn more: https://www.shopify.com/legal/privacy
Manage data rights: https://privacy.shopify.com/

5. Cookies & Tracking

We use cookies to:

Keep your cart active
Improve site performance
Analyse browsing behaviour
Personalise your experience

You can manage cookies through your browser settings.

6. Children’s Data

Our website is not intended for children. We do not knowingly collect personal information from anyone under the age of 18. If a child has provided information, contact us and we will delete it.

7. Security & Data Retention

We take reasonable precautions to protect your data, but no method of transmission is 100% secure.

We retain personal information only for as long as needed to: