Terms of service

Made In Matcha Company

Last updated: November 2025

These Terms of Service ("Terms") apply to all users of our website and online store (the "Services"). By accessing or using the Services, including browsing, ordering, or purchasing, you confirm that you accept these Terms. If you do not agree, please do not use the Services.

1. About Us

This website is operated by Made In Matcha Company ("we", "us", "our"). Our store runs on Shopify, which provides the ecommerce infrastructure that enables the sale and fulfilment of our products and services.

2. Who Can Use Our Services

You must be at least 16 years of age, or have a parent or legal guardian's permission to use the Services and make purchases.

By using the Services, you represent and warrant that you have the legal capacity to form a binding agreement under Australian law.

3. What You Buy and the Order Process

We sell tea (matcha, hojicha, genmaicha and similar products) and related tools and supplies for home use or bulk and hospitality purchase.

All product listings, prices and descriptions may change at any time. We aim for accuracy, but displays may vary due to screen differences, and natural variations may occur in tea products.

Prices are listed in AUD and include GST where applicable.

Payment is processed through our payment providers (Shopify, Shop Pay, Stripe, PayPal and others). When placing an order, you confirm that you are authorised to use the payment method provided.

We reserve the right to cancel or refuse any order in cases of suspected fraud, incorrect information, stock limitations or other issues. If we cancel an order, we will notify you and refund any amounts paid.

4. Shipping and Delivery

Orders are shipped using the carriers offered at checkout, such as Australia Post or courier partners.

Delivery timeframes are estimates only. We are not responsible for delays caused by carriers, customs, weather or other factors outside our control.

Once an order is shipped, risk transfers to the customer. If an order arrives damaged or incorrect, contact us as soon as possible so we can resolve the issue.

For wholesale and hospitality orders, shipping arrangements and lead times may vary depending on volume and destination.

5. Returns, Refunds and Consumer Guarantees

Your rights under the Australian Consumer Law (ACL) always apply. Products must be of acceptable quality, fit for purpose, match their description and be safe.

If a product is faulty, damaged or not as described, you are entitled to a remedy. This may be a refund, replacement or repair.

We also offer change of mind returns in limited cases:

  • Unopened, unused and sealed tea products

  • Unused tools and supplies returned within 14 days of delivery

  • Return shipping for change of mind returns is at the customer's cost

  • Original shipping fees, if any, are not refundable

  • Bulk and wholesale orders are assessed case by case

Refunds are processed online through Shopify to your original payment method.

Please refer to our full Refund and Returns Policy for more detail.

6. Intellectual Property and Content Use

All content on this site, including text, graphics, product images, design elements and trademarks, is owned by Made In Matcha Company or licensed third parties.

You may not copy, reproduce, modify, distribute or use our content for commercial purposes without written permission.

Using the Services does not grant any licence to our intellectual property other than for placing orders for personal or authorised business use such as hospitality purchasing.

7. Website Use and Restrictions

You must not use the website or Services for:

  • Illegal or fraudulent activities

  • Uploading harmful code or malware

  • Violating intellectual property rights

  • Impersonating our brand

  • Scraping or data harvesting

  • Interfering with the security or functionality of the website

  • Harassing, abusing or harming others

We may suspend or restrict access for violations.

8. Liability and Disclaimers

To the fullest extent permitted by law, we exclude liability for indirect, incidental or consequential losses including loss of profit, business interruption or issues caused by third party delivery delays or misuse.

Nothing in these Terms affects your rights under the Australian Consumer Law. Consumer guarantees cannot be excluded or limited.

9. Amendments to Terms

We may update these Terms at any time. The current version will always be published on our website along with the updated date.

Continued use of the Services after changes means you accept the updated Terms.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of Victoria, Australia. Any disputes must be resolved in the courts of Victoria.

11. Contact Us

If you have questions about these Terms or need support with an order, please contact us:

Email: orders@madeinmatchaco.com.au
Address: 50 Lexton Road, Box Hill North, VIC 3129, Australia